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Houston Hi-Tech Events Calendar




The Houston Hi-Tech Events Calendar contains information on numerous Houston IT professional groups with detailed event schedules, upcoming meetings, and continuing education seminars. JDA is committed to helping IT professionals achieve their ultimate career goals, and we are equally dedicated to educating and informing IT professionals about the opportunities within the Houston IT market.

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February 24, 2019 - March 2, 2019 Next Week
Feb 24 Sunday
  No events scheduled.
Feb 25 Monday
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Feb 26 Tuesday
  No events scheduled.
Feb 27 Wednesday
 

7:15am - 8:30am
Event:
Houston Business Crossroads
Program: "Yes You Can, Can, Can!"
  • C. Dean Kring ~ Director of Research, Services Cooperative Association

    "Having The Difficult Conversation"
  • Jerry Cooper ~ CDC Integrated Services, LLC
  • Location: Corner Bakery Cafe
    9311-H Katy Freeway
    I-10 West at Echo Lane
     

    8:30am - 10:30am
    Event:
    HDI Houston
    Program: "Metrics that we love for Service Delivery"
  • Mark Sowden, IronEdge Group

    Information and Registration


    When discussing key metrics for service delivery, we all like to focus on a select few. IronEdge likes to start with staffing. How do we know we have enough staff when it seems like the more people we hire, the more work we get? The first is phone metrics. Primarily inbound calls. This is a key metric for us due to the fact that your ability to multitask while on a phone call goes down dramatically. The need to be attentive, patient, empathetic, and responsive requires a singular and focused mind. The next is going to be ticket backlog. There are stories within your backlog. What does it say? Are we properly trained? Does the client need new infrastructure? Are we “just busy”? These questions need to be answered well before the discussion of adding another resource to the team can begin.

    Secondly, we key in on metrics that tell us what the clients think? We can do this through SLA and Client Satisfaction Surveys. There are so many more, but what better way to know how the client feels than from their own words and how long it takes to get in front of the problem? The two often go hand in hand.

    Third, we focus on our productivity. Training metrics will often correlate directly with multi-touch issues. But once the team is trained, do those multi touch tickets magically disappear? Definitely not. What are some of the other things we can glean from a multi-touch ticket?

    Finally, how do we reduce the amount of tickets that come into the systems? We do this by turning ticket statistics into proactive support. For example, tuning incidents and proactively identifying problems before they become a larger issue. Another example would be entering perfect notes into tickets and wrapping them consistently, which allows our ticketing system to be just as robust a Knowledgebase as our documentation system. This ultimately allows us to get in front of the client with solutions, rather than problems.
  • Location: HISD Administration Building
    4400 West 18th Street
    Houston, TX 77081
     

    11:30am - 1:00pm
    Event:
    Association of Record Managers and Administrators
    Program: "Information Risk and Governance - What You Need to Know to Make Your Organization Successful at Reducing Information Risk"
  • Joe Shepley, Vice President and Energy Practice Leader at Doculabs

    Information and Registration
  • Location: Hess Club and Newfield Exploration(remote)
    5430 Westheimer Way
    Houston, Texas  77056
    United States
     

    6:00pm - 9:00pm
    Event:
    Houston Linux Users Group
    Program: Weekly Meeting
    Location: cPanel
    2550 N Loop W #4006
    Houston, TX 77092
     

    6:30pm - 8:30pm
    Event:
    Houston Java Users Group
    Program: Monthly Meeting
    Location: PROS Pricing
    3100 Main
    2nd floor
    Houston, TX 77002
    Feb 28 Thursday
     

    5:00pm - 6:30pm
    Event:
    Houston PMI Downtown
    Program: "Risk Management Strategies in Major Capital Design and Construction Projects"
  • Hugo Ashkar, PMP, Risk Manager for Global Projects Organization Senior Level for BP

    Information and Registration
  • Location: Experis IT
    1001 Fannin Street
    Suite 4550
    Houston, TX 77002
     

    7:00pm - 9:30pm
    Event:
    Houston Interactive Marketing Association
    Program: "Annual Show and Tell Mixer"

    Information and Registration

    Show & Tell 2019.  It’s a networking mixer. It’s an open, collaborative celebration of the best, most innovative marketing success stories from 2018.  Unlike pricey award shows, Houston Interactive Marketing Association’s Show & Tell 2019 is a totally engaging evening with five show-stopping, concise presentations accompanied by lite bites and beer on tap.

    It will be a night to remember showcasing the best in 2018 Houston marketing–where creativity runs wild and Saint Arnold’s beer will runneth over.

    Interested in spotlighting your best work at our mixer? You and your team members will still need to purchase tickets so we can keep the taps flowing — so be sure to do that first by clicking REGISTER NOW below.  Then, entering is easy!  It’s just a matter of answering FIVE simple questions on or before Friday, Feb. 1:  Who was your target audience? What media, methods and techniques were used? How successful was it?  What was the budget? Do you have any online elements we can see?  If you are chosen to present, we will let you know on Tuesday, Feb. 12
    Location: Saint Arnold Brewing Company
    2000 Lyons Ave
    Houston, TX 77020
    United States
    Mar 1 Friday
      No events scheduled.
    Mar 2 Saturday
      No events scheduled.
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