Service Desk Manager
A regional leading distributor of commercial products is looking for a Service Desk Manager to join the team on a full-time basis.
• Insurance (Medical / Dental / Vision / Life)
• Paid Time Off
• Employee Assistance
• 401(k) Retirement Plan
In your new role as the Service Desk Manager, you will be wearing several hats. First setting up and formalizing the service desk function establishing KPI’s, SLA’s, matrix and reporting. Daily supervision of the service desk/desk top team of 4 to review priorities, tasks, reporting and be the go to person for escalation. You will also be responsible for asset management, licensing, desk top security, software distribution and communication with your team mates. There are over 1000 users with 80% running thin clients. Your previous experience in running a team as well as being hands-on is required here. You will be working group policy, ticketing systems, reporting as using the concepts of ITIL to oversee everything.
• Previous experience in running a helpdesk group
• Five to ten years of experience in all areas of server support
• AIX, CISCO, Windows, Meraki
If you are an experienced Service Desk Supervisor interested in joining a leader and you meet the above requirements, please click the "Here" button below and apply online for immediate consideration.
JDA Professional Services, Inc. is a Houston-based IT staffing firm specializing in the recruitment of strategic-technical to executive-level professionals. We provide staffing solutions through full-time, contract, and project-based placements. Since 1981, we have been helping companies build great IT departments while helping IT professionals find the right career opportunities.
Through our extensive client list and our ability to navigate the hidden IT job market, JDA can help you find the best opportunities available in the least amount of time.
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In addition to being a leading provider of IT jobs in Houston, JDA is a top source for information on the local IT employment market. Be sure to take advantage of all that our website has to offer. Visit our IT professionals section for a complete list of IT jobs available in the Houston area and lots of helpful information regarding local IT salaries, current industry hiring trends, and proven “best practices” for managing your IT career. For a comprehensive list of industry trade group meetings and seminars occurring in our area check out the Houston Hi-Tech Events Calendar.
$90,000 to $110,000